| User validation error | You are trying to log in with your eID.
Your eID certificate could not be verified.
In most cases, the problem can be solved as follows :- Close all window tabs in your browser.
- Check to make sure your card reader is properly connected.
- First insert your eID into the card reader.
- Then launch your browser and try to log in again.
Does the problem persist?- Go to eID Authentication Test to check if your eID and card reader are working properly. For further assistance, please consult the eID FAQ (available in Dutch and French).
- Check whether you are running at least version 4.4.4.
Please note that there are different versions for IDs valid for 5 and 10 years.
| You are trying to log in with your GlobalSign certificate.
Your GlobalSign certificate could not be verified.
In most cases, the problem can be solved as follows :- Check whether the certificate works in other applications.
- If not, check to make sure your certificate is properly installed: GlobalSign
| You are trying to log in with your Isabel certificate.
Your Isabel certificate could not be verified.
In most cases, the problem can be solved as follows :- Close all window tabs in your browser.
- Check to make sure your card reader is properly connected.
- First insert your Isabel card into the card reader.
- Then launch your browser and try to log in again.
Does the problem persist?- Check whether the certificate works in other applications.
- If not, check to make sure the certificate is properly installed: Isabel - Support and HelpDesk.
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If the problem persists, send a message to servicedesk@fsma.be mentioning the FSMA application you are trying to access. |
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